Cookie Policy
Version 1.2 · Last updated October 7, 2026
1. Introduction
This Cookie Policy explains how Onramp Bitcoin, LLC (“Onramp,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our websites at onrampbitcoin.com and app.onrampbitcoin.com (collectively, the “Sites”) or interact with our services.
This policy should be read alongside our Privacy Policy, available at onrampbitcoin.com/privacy, which provides further details about how we collect, use, and protect your personal information.
By using our Sites, you acknowledge this Cookie Policy. You can manage your cookie preferences at any time using the “Cookie Settings” link in the footer of our Sites or through your browser settings.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites work more efficiently, improve the user experience, and provide information to the website operator.
Cookies can be “first-party” (set by the website you are visiting) or “third-party” (set by a service other than the website you are visiting). Cookies can also be “session” cookies (deleted when you close your browser) or “persistent” cookies (remaining on your device for a set period or until you delete them).
We also use similar technologies such as pixel tags, web beacons, and local storage, which function similarly to cookies. References to “cookies” in this policy include these similar technologies.
3. How We Use Cookies
We use cookies for the following purposes:
- Essential functionality: To authenticate your identity, maintain your session, protect against security threats, provide customer support in the Onramp application, and ensure our Sites operate correctly.
- Functional features: To remember your preferences and provide enhanced features, including customer support tools on our marketing website.
- Analytics and performance: To understand how visitors interact with our Sites, measure traffic and usage patterns, and improve our services.
- Marketing and advertising: To deliver relevant content and, where applicable, measure the effectiveness of our communications.
4. Categories of Cookies We Use
We classify cookies into four categories. On our marketing website, only Essential cookies are set without your prior consent, and all other categories require your affirmative opt-in before they are activated. In the Onramp application, two Analytics cookies, from Datadog and PostHog, are currently also set before you make a choice, as described in Section 4.3.
4.1 Essential Cookies
These cookies are strictly necessary for our Sites to function. They enable core features such as authentication, session management, security protections and, in the Onramp application, Intercom, our support channel for signed-in clients. Because they are essential, they cannot be disabled.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
session_id | Maintains your authenticated session | Onramp | Session |
csrf_token | Prevents cross-site request forgery attacks | Onramp | Session |
onramp_consent | Stores your cookie consent preferences | Onramp | 12 months |
intercom-id-* | In the Onramp application, identifies you to Intercom, our support channel for signed-in clients | Intercom | 9 months |
intercom-session-* | In the Onramp application, maintains your Intercom support session | Intercom | 1 week |
intercom-device-id-* | In the Onramp application, identifies your device for Intercom support | Intercom | 9 months |
4.2 Functional Cookies
These cookies enable enhanced features and personalization, such as live chat support on our marketing website. They are set only after you provide consent. In the Onramp application, Intercom is an Essential cookie (see Section 4.1).
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
intercom-id-* | Identifies you for Intercom support widget | Intercom | 9 months |
intercom-session-* | Maintains your Intercom chat session | Intercom | 1 week |
intercom-device-id-* | Identifies your device for Intercom support | Intercom | 9 months |
4.3 Analytics Cookies
These cookies help us understand how visitors use our Sites. When you are logged in, some of this information may be associated with your account. They allow us to measure and improve the performance of our services. On our marketing website, they are set only after you provide consent. In the Onramp application, two of them are currently set when the application loads, before you make a choice. PostHog’s identifier cookie is removed if you reject Analytics cookies, and PostHog does not collect information about your use of the application unless you consent. Datadog’s _dd_s cookie, which supports performance and error monitoring, remains whatever you choose, and for a sample of visits Datadog collects information about how the application performs, such as the pages you view, the buttons you click, and errors, whether or not you consent.
| Cookie or similar technology | Purpose | Provider | Duration |
|---|---|---|---|
_ga | Distinguishes unique users for Google Analytics | 2 years | |
_ga_* | Maintains session state for GA4 | 2 years | |
_gid | Distinguishes unique users (short-term) | 24 hours | |
__hstc | Tracks visitors across sessions for HubSpot analytics and form attribution | HubSpot | 6 months |
hubspotutk | Identifies visitors for HubSpot form submissions and contact deduplication | HubSpot | 6 months |
__hssc | Tracks HubSpot session count | HubSpot | 30 minutes |
__hssrc | Detects new HubSpot sessions after browser restart | HubSpot | Session |
ph_phc_*_posthog | Distinguishes unique users for PostHog product analytics | PostHog | 12 months |
_dd_s | Application performance and error monitoring | Datadog | Session |
Session Replay
On our marketing website, we may use session replay technology to record and reconstruct a visitor’s interaction with a page, such as page views, clicks, scrolling, and navigation, so that we can identify where the site is confusing or broken and improve it. We do not use session replay in the Onramp application.
Session replay is an Analytics technology and is activated only after you provide consent to Analytics cookies. If you decline or withdraw Analytics consent, or if we detect a Global Privacy Control signal, session replay is disabled.
We configure session replay so that text you type into form fields and the text displayed on the page are masked and are not captured in recordings.
Session recordings are retained for 30 days and are then deleted. Recordings are accessible only to authorized Onramp personnel and are used for product and usability analysis, not for marketing or advertising.
You may request deletion of session recordings associated with you by contacting privacy@onrampbitcoin.com.
4.4 Marketing Cookies
These cookies track your activity across websites and are used to deliver targeted advertising and measure the effectiveness of our marketing efforts. They are set only after you provide consent.
| Cookie or similar technology | Purpose | Provider | Duration |
|---|---|---|---|
_fbp | Tracks visits across websites for Meta Pixel ad delivery and measurement | Meta (Facebook) | 3 months |
_uetsid | Distinguishes users for Microsoft Advertising (session) | Microsoft | 1 day |
_uetvid | Distinguishes users for Microsoft Advertising | Microsoft | 13 months |
_rdt_uuid | Delivers and measures advertising on Reddit | 90 days | |
_twpid, _twsid | Delivers and measures advertising on X | X Corp. | 13 months |
li_adsId (browser storage) | Delivers and measures advertising on LinkedIn | Until cleared from your browser | |
VISITOR_INFO1_LIVE, YSC | Set by YouTube only when you choose to play an embedded video, to deliver the video and measure viewing | Google (YouTube) | 6 months; Session |
_gcl_au, _gcl_aw, _gcl_ls (browser storage) | Shows Onramp ads on Google to people who have visited our Sites, and measures whether a click on an Onramp ad on Google leads to an action on our Sites, such as booking a consultation or opening an account | 90 days | |
onramp_click_id | Links a click on an Onramp marketing link to your subsequent account activity so we can measure campaign performance. Contains a random identifier and no directly identifying information such as your name or email address. | Onramp | 90 days |
5. Your Consent and How to Manage Cookies
5.1 Consent Banner
When you first visit our Sites, you will see a consent banner that allows you to accept all cookies, reject all non-essential cookies, or manage your preferences by category. Only Essential cookies are set before you make a choice, except the two Analytics cookies in the Onramp application described in Section 4.3. Closing or navigating away from the banner without clicking a button does not constitute consent, and no other non-essential cookies will be set.
5.2 Cookie Settings
You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our Sites. This opens a preference center where you can enable or disable each category of non-essential cookies. When you update your preferences, the change takes effect immediately: scripts associated with disabled categories are removed and any previously set cookies in those categories are deleted from your device, except Datadog in the Onramp application, described in Section 4.3.
5.3 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically set your browser to block or delete cookies, though this may affect the functionality of our Sites. For instructions, consult your browser’s help documentation.
5.4 Global Privacy Control (GPC)
We honor the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information. When we detect a GPC signal, marketing and analytics cookies are automatically disabled, apart from the two Onramp application cookies described in Section 4.3, and we display a confirmation that your opt-out request has been honored. You do not need to take any additional action.
5.5 Consent Duration
Your consent preferences are stored for 12 months. After this period, you will be prompted to reconfirm your preferences. Your consent preferences apply across both onrampbitcoin.com and app.onrampbitcoin.com.
6. Third-Party Cookies and Data Transfers
Some cookies on our Sites are set by third-party service providers. When you consent to a cookie category, the third-party services in that category may collect data in accordance with their own privacy policies. We encourage you to review their policies:
- Google Analytics: https://policies.google.com/privacy
- HubSpot: https://legal.hubspot.com/privacy-policy
- Intercom: https://www.intercom.com/legal/privacy
- Meta (Facebook): https://www.facebook.com/policy.php
- PostHog: https://posthog.com/privacy
- Datadog: https://www.datadoghq.com/legal/privacy/
- Microsoft Advertising: https://privacy.microsoft.com/privacystatement
- LinkedIn: https://www.linkedin.com/legal/privacy-policy
- Reddit: https://www.reddit.com/policies/privacy-policy
- X: https://x.com/en/privacy
- YouTube (Google): https://policies.google.com/privacy
- Google Ads: https://policies.google.com/privacy
Where third-party providers process data outside the European Economic Area, appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with applicable law.
7. Do Not Sell or Share My Personal Information
Onramp does not sell your personal information. Certain analytics and marketing cookies may constitute “sharing” of personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
If you are a California resident, you have the right to opt out of such sharing. You can exercise this right by:
- Clicking “Do Not Sell or Share My Personal Information” in the footer of our Sites.
- Using the Cookie Settings preference center to disable Analytics and Marketing cookies.
- Enabling Global Privacy Control (GPC) in your browser.
When you opt out, we will display an “Opt-Out Request Honored” confirmation and immediately cease sharing personal information collected through cookies.
8. Data Retention
Cookies remain on your device for the duration specified in the cookie tables in Section 4 above. Session cookies are deleted when you close your browser. Persistent cookies remain until they expire or you delete them. When you withdraw consent for a cookie category, we delete all cookies in that category from your device, except Datadog’s _dd_s in the Onramp application (see Section 4.3).
Data collected through cookies is retained in accordance with our Privacy Policy and applicable data retention obligations.
9. Your Rights
Depending on your location, you may have the following rights related to cookies and the data they collect:
- Right to be informed: This policy provides transparency about how we use cookies.
- Right to consent and withdraw consent: You can grant or withdraw cookie consent at any time via our preference center.
- Right to access: You can request details about the personal data collected via cookies.
- Right to deletion: You can request deletion of personal data collected through cookies.
- Right to opt out of sale/sharing: California residents can opt out of data sharing via the methods described in Section 7.
To exercise any of these rights, contact us using the information in Section 11 below.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you through our Sites or by re-prompting for consent.
We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
Email: privacy@onrampbitcoin.com
Phone: 737-260-7979
Privacy Policy: onrampbitcoin.com/privacy